Privacy Policy

Effective Date: 3 April 2025

At Bogner Aqua, we respect your privacy and are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, https://bogneraqua.com.au

1. What Personal Information We Collect

When you interact with us (e.g., by making a purchase or signing up to our newsletter), we may collect the following personal information:

  • Your name, email address, phone number, billing and shipping addresses
  • Purchase history and order details
  • Payment method details (note: we do not store your credit card information)
  • IP address, browser type, device information, and activity on our site
  • Marketing preferences and communication history

2. How We Collect Information

We collect personal information directly from you when you:

  • Place an order
  • Create an account or sign up for marketing communications
  • Contact us via email or web form
  • Interact with our website or social media
  • Use a referral or discount code

We also use cookies, web beacons, and similar technologies to collect website usage information.

3. Platform and Tracking Information

Shopify

Our store is hosted on Shopify Inc. Shopify provides us with the online ecommerce platform that allows us to sell our products. Your data is stored through Shopify’s secure data storage and databases. For more detail, please see Shopify’s Privacy Policy.

Meta Pixel (Facebook Pixel)

We use the Meta Pixel to collect data about your interactions with our website for targeted advertising through Facebook and Instagram. This data helps us:

  • Measure the effectiveness of our ads
  • Create custom audiences
  • Serve personalised ads based on your browsing behaviour

You can manage your ad preferences via your Facebook account or opt out through the Meta Privacy Centre.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your purchase or enquiry
  • Improve our products, services, and website experience
  • Provide customer support
  • Send you promotional emails (if you've opted in)
  • Conduct analytics and targeted advertising

We will only use your information for purposes you would reasonably expect or as required by law.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Shopify and related third-party ecommerce tools (e.g., payment processors, inventory systems)
  • Delivery providers (e.g., Australia Post, Sendle)
  • Marketing and analytics platforms, including Meta, Google, and Klaviyo
  • Australian regulatory bodies or law enforcement if required by law

All service providers are bound by confidentiality and data protection agreements.

6. Overseas Disclosure

Some of your data may be transferred to or stored in countries outside Australia (e.g., Canada or the United States) where Shopify and third-party platforms are based. These services are required to comply with strict data handling protocols.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • SSL encryption
  • Secure servers and access controls
  • Regular monitoring of our website and integrations

8. Your Rights and Choices

As an Australian consumer, you have the right to:

  • Access your personal information
  • Correct any inaccurate or out-of-date information
  • Request that we delete your personal data (subject to certain exceptions)
  • Opt out of marketing communications at any time

To exercise your rights, email us at: bogneraqua@gmail.com

You may also manage your cookie preferences in your browser or use tools like YourAdChoices or Google Ads Settings to manage targeted advertising.

9. Cookies and Tracking Technologies

Cookies help us improve your browsing experience. You can choose to:

  • Disable cookies through your browser
  • Use private browsing/incognito modes
  • Clear cookies at any time

However, disabling cookies may impact your ability to use certain features of our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, or legal obligations. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact:

Bogner Aqua
Email: bogneraqua@gmail.com
Website: https://bogneraqua.com.au

We aim to respond to all enquiries within five business days.